PRIVACY POLICY

Website: https://odisharepair.com/
Business Name: Odisha Repair Services
Effective Date: 14 November 2026
Last Updated: 14 November 2026

1. Who We Are

Odisha Repair Services (“we”, “our”, “us” or “the Company”) operates the website https://odisharepair.com/.

We provide home appliance repair, installation and maintenance services, including:

• Air Conditioner (AC) repair and installation
• Refrigerator and washing machine repair
• Microwave oven repair
• Geyser repair
• LED TV repair
• Home appliance maintenance and AMC services

We serve customers primarily in Bhubaneswar, Cuttack and other serviceable locations in Odisha.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, share and protect your personal information when you visit our website, submit an enquiry, request a callback, book a technician or communicate with us.

We aim to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, as applicable.

2. Personal Information We Collect

Depending on your interaction with our website and services, we may collect the following information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Address

B. Contact and Service Information

• Residential or business address
• Service location and PIN code
• Preferred appointment date and time
• Type of appliance requiring repair
• Description of the problem or service requested
• Enquiry and communication details

C. Appliance Information

To provide repair and maintenance services, we may collect:

• Appliance type and brand
• Model and serial number, where necessary
• Technical specifications
• Description of faults or operational problems
• Previous repair and maintenance details

D. Payment Information

Where applicable, we may collect information relating to service charges, invoices, payment status and transaction references.

We do not intend to collect or retain confidential payment credentials such as banking passwords, UPI PINs or complete card security details.

E. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and browsing activity
• Date and time of visits
• Referral sources
• Cookies and similar technologies

3. Why We Collect Your Personal Information

We collect and process personal information for the following purposes:

1. To respond to enquiries and callback requests.
2. To receive and manage service bookings.
3. To arrange technician visits and appointments.
4. To provide appliance repair, installation and maintenance services.
5. To diagnose appliance problems and prepare service estimates.
6. To communicate appointment confirmations and service updates.
7. To prepare invoices and process payments.
8. To provide warranty, AMC and after-service support.
9. To handle customer complaints, feedback and requests.
10. To prevent fraud, spam and unauthorised access.
11. To maintain website functionality, security and performance.
12. To comply with applicable legal and regulatory requirements.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4. Consent and Lawful Processing

We process personal information in accordance with applicable data protection laws.

Where consent is the applicable legal basis, we will ensure that:

• Consent is freely given, specific, informed and unambiguous.
• Consent is provided through a clear affirmative action.
• The purpose of collecting information is clearly explained.
• Consent can be withdrawn at any time.
• Withdrawal is reasonably easy to exercise.

We may also process personal information without consent where permitted under applicable law, including legally recognised legitimate uses and statutory obligations.

Providing certain information may be necessary to arrange a technician visit or complete a service booking. If you choose not to provide the required information, we may be unable to fulfil your request.

5. Contact Forms and Service Bookings

When you submit an enquiry, callback request or service booking through our website, we may collect your name, phone number, email address, service address, appliance details and other information you voluntarily provide.

We use this information to:

• Contact you regarding your enquiry.
• Confirm your service request.
• Schedule technician appointments.
• Provide repair and installation services.
• Share relevant service updates.
• Respond to complaints and feedback.

We may communicate with you through telephone calls, SMS, email or WhatsApp using the contact details you provide.

We do not use service-related contact details for unrelated promotional communications without an appropriate legal basis and, where required, separate consent.

6. Comments

When visitors leave comments on our website, we collect the information displayed in the comments form, along with the visitor’s IP address and browser user-agent information to help identify spam and maintain website security.

An anonymised string (also called a hash) generated from your email address may be provided to the Gravatar service to check whether you have a Gravatar profile.

Gravatar is operated by Automattic. Its privacy policy is available at: https://automattic.com/privacy/

After your comment is approved, your profile picture, if available through Gravatar, may be publicly visible alongside your comment.

Comments and associated metadata may be retained while published or for as long as reasonably necessary for moderation, security and related purposes, subject to applicable legal requirements and valid deletion requests.

7. Media and Image Uploads

If you upload images or other media files to our website, we recommend removing embedded location information (EXIF GPS data) before uploading them.

Visitors may be able to download uploaded images and extract location information contained in their metadata.

Please avoid uploading images containing unnecessary personal or sensitive information.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve browsing experience, maintain website functionality, remember user preferences and monitor website performance.

Cookies may be used for the following purposes:

A. Comment Cookies

If you leave a comment, you may choose to save your name, email address and website in cookies for convenience.

These cookies may remain active for up to one year.

B. Login Cookies

If you visit our login page, a temporary cookie may be set to check whether your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.

When you log in, additional cookies may store login information and screen display preferences.

Subject to the website’s actual configuration:

• Login cookies may last for two days.
• Screen preference cookies may last for one year.
• Selecting “Remember Me” may extend login persistence to two weeks.
• Logging out removes applicable login cookies.

C. Article Editing Cookies

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie identifies the post ID of the article being edited and may expire after one day.

D. Analytics Cookies

We may use analytics and performance cookies to understand visitor behaviour, website traffic and overall website performance.

E. Managing Cookies

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies and tracking technologies.

9. Embedded Content from Other Websites

Our website may contain embedded content such as videos, images, maps, articles and other external media.

Embedded content from third-party websites behaves in the same way as if you had visited those websites directly.

These websites may:

• Collect personal information.
• Use cookies and tracking technologies.
• Monitor your interaction with embedded content.
• Track your activity if you are logged into their platforms.

We do not control the privacy practices of external websites and encourage you to review their respective privacy policies.

Where required by applicable law, non-essential third-party content and tracking will be activated only after obtaining the necessary consent.

10. Analytics

We may use website analytics tools to understand visitor activity, website traffic, popular pages, referral sources and website performance.

Analytics information may include IP addresses, browser information, device details and browsing activity, depending on the analytics service and its configuration.

We use analytics information to improve website performance, user experience and service delivery.

Where required by applicable law, we will obtain appropriate consent before enabling non-essential analytics cookies or tracking technologies.

11. Who We Share Your Personal Information With

We do not sell your personal information to third parties.

However, we may share personal information where necessary with:

A. Technicians and Service Personnel

Authorised technicians, service coordinators and representatives who require your information to arrange appointments and complete requested services.

B. Website Hosting and Technology Providers

Hosting companies, server administrators, software providers and IT support providers who help operate and maintain our website.

C. Communication Providers

Third-party providers used for telephone, SMS, email and WhatsApp communications.

D. Payment Service Providers

Payment gateways, banks and financial service providers where necessary to process customer transactions.

E. Analytics and Spam Detection Providers

Third-party service providers used for website analytics, security, spam detection and performance monitoring.

F. Legal and Regulatory Authorities

Government authorities, courts, law enforcement agencies or other competent bodies where disclosure is required or authorised under applicable law.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that suitable contractual and security arrangements are in place.

12. How Long We Retain Your Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide requested services and comply with applicable legal obligations.

Our retention practices include:

• Enquiry Information: Retained until the enquiry is resolved and for a limited period thereafter.
• Service Bookings: Retained for appointment management, service coordination and customer support.
• Customer Information: Retained as necessary for service history, warranty and maintenance support.
• Payment Records: Retained for the period required under applicable tax and financial laws.
• Comments: Retained while published or as reasonably necessary for moderation and security.
• User Accounts: Retained while the account remains active, unless deletion is requested or retention is legally required.
• Website Logs: Retained for a defined period for security, troubleshooting and operational purposes.
• Consent Records: Retained as necessary to demonstrate compliance with applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to erase it from our systems and instruct relevant data processors to erase it, subject to applicable legal retention requirements.

13. Registered User Accounts

If user registration is available on our website, we may store the personal information provided by registered users in their account profiles.

Users may view, edit or delete their personal information through their account settings, except for information that cannot be changed through the account interface, such as usernames.

Website administrators may access and manage user profile information for website administration, security and customer support purposes, subject to appropriate access restrictions.

Users may request account deletion and erasure of associated personal information, subject to applicable legal retention requirements.

14. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include:

• Restricted access to customer information.
• Password protection and authentication mechanisms.
• Secure website hosting and server configurations.
• Regular software updates and security monitoring.
• Confidentiality obligations for authorised employees and technicians.
• Data backup and recovery procedures.
• Appropriate security arrangements with service providers.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

15. Personal Data Breach Notification

In the event of a personal data breach, we will take appropriate steps to investigate, contain and mitigate the incident.

Where required under applicable law, we will notify affected individuals and the Data Protection Board of India in the prescribed manner and within the applicable timelines.

We will also take reasonable corrective measures to prevent similar incidents in the future.

16. Your Rights Under the DPDP Act

Subject to the applicable provisions and commencement of the DPDP Act, you may exercise the following rights as a Data Principal:

A. Right to Access Information: Request information about the personal data we process and relevant details of its processing.

B. Right to Correction: Request correction of inaccurate or misleading personal information.

C. Right to Completion: Request completion of incomplete personal information, where applicable.

D. Right to Erasure: Request erasure of personal information that is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.

E. Right to Withdraw Consent: Withdraw consent where processing is based on consent.

F. Right to Grievance Redressal: Raise complaints concerning the collection, processing or handling of personal information.

G. Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity, as permitted under the DPDP Act.

To exercise these rights, contact us using the details provided in the Contact and Grievance Redressal section.

We may request reasonable information to verify your identity before processing a request.

17. Withdrawal of Consent

You may withdraw your consent for the processing of personal information by contacting us through our designated privacy contact details.

Where available, you may also use the communication channel through which you initially submitted your information.

Upon receiving a valid withdrawal request, we will stop the relevant processing within the period required by applicable law, unless continued processing is permitted or required by law.

Please note that withdrawal of consent may affect our ability to provide certain services.

Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

18. Children’s Personal Information

Our website and services are primarily intended for individuals aged 18 years and above.

We do not knowingly seek to collect personal information from children below 18 years of age without obtaining verifiable parental or lawful guardian consent, where required under the DPDP Act.

If we become aware that personal information of a child has been collected without the required consent, we will take appropriate steps in accordance with applicable law.

19. Third-Party Websites and External Services

Our website may contain links to third-party websites, applications and services, including WhatsApp, Gravatar, payment platforms, social media platforms and external media providers.

These platforms operate under their own privacy policies and terms of service.

We are not responsible for the privacy practices, security measures or content of external websites. We encourage users to review their privacy policies before sharing personal information.

20. Grievance Redressal and Privacy Contact

For any questions, concerns, complaints or requests relating to this Privacy Policy or the processing of your personal information, you may contact our designated grievance contact:

Business Name: Odisha Repair Services
Contact Person: Chitrasen Majhi
Website: https://odisharepair.com/
Grievance Redressal Email: techsmartsense@gmail.com
Contact Number: +91 9979592479

Email Subject: Privacy Request – DPDP Act

We will acknowledge and address privacy-related grievances within the applicable period prescribed under the DPDP Act and Rules.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

Where required by applicable law, we will provide appropriate notice and obtain fresh consent for new purposes of processing.

We encourage visitors and customers to review this page periodically.

22. Contact Us

For service bookings, general enquiries, customer support or privacy-related requests, please contact:

Odisha Repair Services

• Contact Person: Chitrasen Majhi
• Website: https://odisharepair.com/
• Email: techsmartsense@gmail.com
• Phone: +91 9979592479

Your privacy matters to us. We are committed to handling your personal information responsibly, transparently and securely.